Academic IT Services has responsibility for running and maintaining two networks on-site for the research and teaching communities. The most well-known is the Manchester University network (originally known as the Academic Network) which has been established within the Trust since 1994. However in 2001, this has been complimented by the installation of a number of PCs connected to the Salford University network, allowing staff and students from this institution access to IT and information resources for academic purposes. In addition, the Trust runs its own physically separate network for clinical purposes which is connected to NHSNet.

Helpdesk
Academic IT has a single point of contact for all support, training and installation enquiries, whether it concerns computers connected to either the Salford or Manchester University networks. The helpdesk operates weekdays from 8 a.m. – 5 p.m. Due to the volume of support requests, each enquiry will be prioritised appropriately and dealt with promptly by members of the Academic IT Support team.

Contact details are as follows:
Tel: 0161 206 1500 (x61500 from internal phone)

Fax: 0161 206 4205 (x64205)

E-mail: helpdesk.hope@manchester.ac.uk

In person: Room D223, R&D Support Unit, First Floor, Clinical Sciences Building

The Academic IT Service provides the following facilities for academic related staff:

Software - A wide range of software is available to all users of the Manchester University Network. Access to the John Rylands University Library Catalogue and Services (such as e-journals, databases etc.) and REGiSS are also available to PCs connected to the Manchester University Network on-site.

Colour Laser Printing - The Manchester University Network now has the capability to support high quality colour laser printing. There is a charge for this service.

Electronic Diaries / Room Booking - The Manchester University Network has a server which provides shared electronic diaries using Microsoft Outlook. This includes the ability to book meeting rooms in the CSB electronically directly from your PC.

Trust Intranet Mirror - Manchester University Network users on-site can now access a ‘mirror’ of the Trust Intranet site (known as ‘Synapse’) directly via their web browser.

Web Presence - Academic IT services supports a local webserver on-site which may be used for research or teaching purposes.

Filespace - Users of the Manchester University Network are entitled to 50MB of storage space (including e-mail) on the central server, which is automatically backed up off-site each night for security purposes.

User Training - Academic IT services provides a limited amount of training to users on software packages,.

Accessing Academic Services from the Trust Network - Trust staff on the Trust Clinical Network either holding joint appointments or honorary contracts with the University of Manchester can access a limited number of services on the Manchester University Network through a firewall.

Web and Database Development Support
Academic IT services can offer limited support to members of the research and teaching community on the development of both web pages and databases. For further information, contact the Helpdesk on x61500.